Over the course of 2020-21, the QCOSS Board and management team have strengthened collaborative planning, strategic decision-making and effective and transparent governance across the organisation, with a particular focus on establishing sustainable systems.  

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In addition to streamlining the preparation and presentation of annual reports and ensuring compliance with new Australian Accounting Standards (Treatment of Revenue and Leases), QCOSS has introduced new enabling technology to enhance board and employee engagement, increase efficiency and effectiveness to support management of limited resources, reduce risk and improve functions. These systems include:  

 

• Calxa Budget Management Tool to improve management of reports and insights in a readable format to support good decision-making 

• Boardpro to support professional, accountable and efficient functioning of the board

• IntelliHR to enhance employee engagement and performance development, centralise all HR information and optimise the approach to management of HR tasks and processes.

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In October 2020, QCOSS received its re-certification for the ISO9001 Quality Management System standard, which is the internationally benchmarked quality management system standard. The recertification is a recognition of the demonstration of the QCOSS’ focus on internal and external commitment to delivery of quality community engagement, programs, services, and continuous business improvements.