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Annual Report
QCOSS' Scott Brown (Executive Director Research and Policy) and Annette Schoone (Executive Director Operations)
Maintain systems that ensure we have the capability and resources to work together, collect data, develop evidence, engage effectively and deliver on projects
By improving QCOSS’ internal systems, we ensure that our sector-facing work is consistently high quality.
Implement a new CRM system to enable enhanced collaboration, data collection and stakeholder management by 30 June 2024
Throughout the 2023-24 financial year, the Microsoft Dynamics 365 Customer Relationship Management (CRM) platform was developed to operational requirements and deployed. This significant project has resulted in a new CRM to ensure consistent information management practice across all forms of communication and engagement between QCOSS and its members, contacts, media, partners, and all other key stakeholders.
As of June 2024, the new CRM is live and QCOSS staff are being upskilled, trained and are utilising the platform to manage stakeholder relationships, build and engage networks and distribute targeted communications to the sector. Dynamics is expected to provide a multitude of benefits to QCOSS moving forward, including improved user engagement metrics and increased opportunities to better connect with and grow our member base.
Sam Duncan (QCOSS Research Officer) and
QCOSS Member Brendon Donohue
Jody Willoughby and Luke Lindsay (UnitingCare) with Ryan O'Leary (QCOSS Manager, Policy)
Embed Project Management processes and review effectiveness by 30 June 2024
Project management software – Monday Work Management – continued to be implemented and embedded across QCOSS projects and policy work during the 2023-24 financial year, ensuring the consistent and good practice application of project and contract management across the organisation.
Monday.com supports resource and workload management across the organisation, tracking and reporting on the progress of projects, and has enhanced collaboration and communication across internal teams.
QCOSS' Lauren Bicknell (Research and Policy Officer), Selvin Kwong (Research and Policy Officer) and Bronwen Kippen (Policy Officer - Housing) with Tenants Queensland CEO Penny Carr
Tanya Chilcott (QCOSS Member Engagement Lead) and Elspeth Muir (QCOSS Communications Officer)
Maintaining standards
and quality
We underwent a full review for ISO9001 2016 Quality Management and achieved recertification under the AS/NZS 9001:2016 standard.
The recertification shows the continued development of effective and well documented quality management systems aligned to that ISO standard.
